01
Review Automation
Automatically request reviews from happy customers through SMS follow-up and structured customer journeys.
Reputation Studio · Est. MMXXIVYour reputation
Your reputation
deserves more
than ordinary.
Full-service reputation systems for medical and day spas, and wellness brands who know it all — without losing it all.
Begin hereReputation, refined✦Reputation, refined✦Reputation, refined✦Reviews, in your voice✦Reviews, in your voice✦Reviews, in your voice✦Quiet luxury✦Quiet luxury✦Quiet luxury✦Loud results✦Loud results✦Loud results✦Boutique by design✦Boutique by design✦Boutique by design✦Considered, never templated✦Considered, never templated✦Considered, never templated✦
(i) The Studio
Hi, I'm Renee.
Founder of Vanaura Marketing. I help local businesses build trust, improve their online reputation, and create systems that generate more reviews and repeat customers.
Every studio I work with gets the same considered attention you'd expect from a boutique brand — never templated, always intentional.
(ii) Services
Four disciplines,
one quiet system.
A focused reputation studio — four essential practices, designed to work in concert rather than isolation.
02
Reputation Management
Help businesses strengthen their online reputation through review generation, monitoring, and customer experience systems.
03
Customer Feedback Systems
Capture customer feedback privately before issues become public reviews.
04
Customer Retention & VIP Rewards
Turn first-time customers into repeat customers through loyalty programs, SMS follow-up, and VIP experiences.
(iii) Selected Work · 001Featured Project — Vanaura Studio Archive
A Featured Project · Studio Archive
Fantasy
Cinnamon Rolls.
Bakery · Metro Detroit · 2026
A quiet, end-to-end reputation system — designed, written, and shipped by the studio. Composed in seven movements; deployed in full.
— A featured entry from the Vanaura studio archive.
- — Client
- Fantasy Cinnamon Rolls
- — Discipline
- Reputation Systems
- — Role
- Design · Build · Voice
- — Year
- 2026
— Composition · Seven Movementsread in sequence
- 01VIP Signup✦
- 02Automation✦
- 03Feedback Collection✦
- 04Review Request✦
- 05Reward Delivery✦
- 06CRM Organization✦
- 07Review Growth
— Scope of Workdesigned & shipped in-studio
01Review Automation
02QR Code Review System
03VIP Rewards Enrollment
04SMS Follow-Up
05Customer Feedback Routing
06CRM Contact Tagging
✦
Tap to view full workflow
Movement · Automation
A workflow that listens.
Built a customer journey that automatically routes satisfied customers toward public reviews — while quietly directing concerns to private feedback channels.
Branching logic, written by hand.
— Detail · i.b
Composed of small, deliberate movements.
Every message is timed by hand — sent only when the guest is ready for it. No rushed follow-ups. No missed connections. Just quiet timing that feels natural.
ContinuedTap to view full workflow
Tap to view full workflow
✦
Movement · Enrollment
An invitation, framed in their voice.
Customers join the VIP rewards program through a branded, mobile-friendly signup experience — with SMS consent and automated follow-up built in from the first tap.
Sweet VIP Rewards — Cafe Fantasy LLC.
✦
— Movement · ConversationTwo messages.
Two messages.
One quiet system.
Automated sequences collect feedback, identify satisfaction, and — when the moment is right — invite a public review. Written to feel personal, never templated.
✦
Movement · Reciprocity
A small thank-you, delivered with care.
When a guest leaves a review, the reward is sent automatically — a 15% offer to redeem at checkout, written in the brand's own voice.
Sent within minutes of the review.
Movement · Growing Online VisibilityCoda — Volume I
Reviews, growing
quietly, in the background.
A complete review generation system supporting consistent acquisition and customer engagement — measured not in spikes, but in steady, compounding trust.
ResultA complete
A complete
retention & reputation
system.
Implemented end to end — designed, written, and quietly running in the background for the client.
- i.VIP Enrollment
- ii.SMS Follow-Up
- iii.Feedback Routing
- iv.Review Requests
- v.Contact Tagging
- vi.Google Review Growth
Measured · in reviews
— Before
41
Reviews
— Captured from Google, public profile.
→Compounding→
— After
43
Reviews
— Captured from Google, public profile.
— Growth presented honestly. The system continues to compound, month over month.
Fin · Volume I
(iv) The Process
Four unhurried movements.
- — 01
Audit
A quiet, thorough review of your reputation footprint.
- — 02
Build
Systems designed for your studio — never templated.
- — 03
Automate
Workflows that compound, gracefully, in the background.
- — 04
Grow
Reviews, rankings, and returning guests — the considered way.
— Proof of Work
Built, deployed,
quietly running.
Live systemCustomer journey deployed for Fantasy Cinnamon Rolls (Metro Detroit).
Real workflowBranching automation with SMS consent, feedback routing & timed sends.
Real CRMTagged contacts, VIP enrollment, review-state tracking.
Real proofScreenshots above captured from the working build — not mockups.
— Every screenshot in this portfolio comes from a system Vanaura designed and shipped. No stock mockups. No borrowed metrics. Growth presented honestly.
(v) BeginYour reputation should be working